Terms and Conditions

At mithaliyahfurniture.com, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our Refund and Cancellation Policy below.

1. Cancellation Policy
a. Order Cancellations

  • Before Dispatch:
    You can cancel your order without any penalty if it has not yet been dispatched. To cancel, please contact our customer support team immediately at [Insert Email Address] or [Insert Phone Number].
  • After Dispatch:
    Once an order has been dispatched, cancellations are not permitted. You may, however, initiate a return after receiving the item (refer to the Return Policy below).

b. Custom or Made-to-Order Items
Custom or made-to-order furniture cannot be canceled once production has begun.

2. Refund Policy
a. Eligibility for Refunds
Refunds are applicable in the following cases:

  • Products received are damaged, defective, or incorrect.
  • Canceled orders before dispatch.

b. Non-Refundable Items
The following items are not eligible for refunds:

  • Custom or made-to-order furniture.
  • Items damaged due to misuse, improper assembly, or negligence after delivery.
  • Products returned outside the return window.

c. Refund Process

  1. Inspection: Returned items will be inspected to ensure they meet refund eligibility criteria.
  2. Approval: Upon approval, the refund will be processed to the original payment method.
  3. Timeline: Refunds will be completed within [Insert Days, e.g., 7-14 business days] after approval.

3. Return Policy
a. Return Eligibility
To be eligible for a return:

  • The product must be unused and in its original condition.
  • It must be returned in the original packaging, including all accessories and documentation.

b. Return Window
Returns must be initiated within [Insert Days, e.g., 7 or 14 days] of delivery.

c. How to Initiate a Return

  1. Contact our customer support team at info@mithaliyahfurniture.com
  2. Provide your order number and a brief explanation of the issue.
  3. Follow the return instructions provided by our team.

d. Return Fees

  • Customers may be responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

4. Damaged or Defective Items
If your product arrives damaged or defective:

  1. Notify us within 48 hours of delivery.
  2. Provide photos of the damage or defect for verification.
  3. We will arrange for a replacement or refund based on your preference.

5. Shipping Costs

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Return shipping costs will be covered by us for damaged, defective, or incorrect items.

6. Contact Us
For questions or assistance with cancellations, returns, or refunds, please contact us:
Email: info@mithaliyahfurniture.com
Phone: +971 56 686 6174